Who We Are
At Tournivo, we are passionate about crafting unforgettable travel experiences. With years of expertise in the travel industry, we specialize in offering tailor-made travel packages, including exotic destinations, luxury vacations, family holidays, and corporate tours. Our mission is simple—to turn your travel dreams into reality while ensuring exceptional service at every step of the journey.
We collaborate with trusted travel partners worldwide to provide seamless travel solutions, including flight bookings, accommodations, guided tours, and local experiences. Whether you’re looking for a relaxing beach holiday, an adventurous trek, or a cultural exploration, we are here to make your trip stress-free and memorable.
Driven by a dedicated team of travel experts, we pride ourselves on personalized customer service, transparency, and attention to detail. At Tournivo, your satisfaction is our priority. Let us be your trusted travel partner and open the door to a world of new adventures.
1. Information We Collect
We collect personal information to offer you the best travel experience. This includes:
a) Personal Information:
- Full name
- Email address
- Phone number
- Billing address
- Passport or government-issued ID details (for booking purposes)
b) Non-Personal Information:
- Browser type and version
- Device information
- IP address
- Cookies and tracking data
2. How We Use Your Information
We use the information collected for the following purposes:
- To process your bookings and travel packages
- To manage payments and provide invoices
- To improve our services and website functionality
- To communicate with you regarding updates, offers, and promotions
- To comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
- Travel partners and service providers: Hotels, airlines, and transportation companies for fulfilling your bookings
- Payment processors: To manage and process your transactions securely
- Legal authorities: When required by law or to protect our rights
4. Data Security
The General Data Protection Regulation is a regulation in European Union law that seeks to protect the privacy of all citizens of the European Union and is centrally targeted towards protecting and giving control to individuals over their data.
Following this law, we at Tournivo allow our customers to request, retrieve or be enlightened about what their information is used for.
Suppose you wish to request subject access to inform us that you have changed your mind about our access to your personal information. In that case, you can request a copy of the information we have gathered on you, ask for the erasure of your information or request to restrict our access to your information in the future. To do this, you can use the following link or request via our Help Centre..
5. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of receiving marketing communications
- Request data portability or restriction of processing
To exercise these rights, please contact us at support@tournivo.com.
6. Cookies Policy
Cookies are small digital signature files stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to our sites.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted or until they reach a specified expiry date.
We will use the session cookies to:
- Keep track of you whilst you navigate the website.
- keep track of items in your shopping basket
- prevent fraud and increase website security.
Refund and Cancellation Policy
We understand that plans can change unexpectedly. Below are the guidelines for refund and cancellation of travel packages:
1. Cancellation by the Customer
Cancellations
You may cancel your booking at any time. Cancellation requests must be sent to us in writing by email to support@tournivo.com by the lead name on your booking, and the cancellation will not take effect until received by us. Upon receipt of your cancellation request, the principal(s) or supplier(s) may be entitled to charge a cancellation fee as specified in their terms and conditions.
Cancellation fees may be as much as 100% of the total price of the travel service, depending on when the cancellation occurs. Bookings are generally non-refundable unless stated otherwise, any time after the date of booking. Additionally, as we incur administration costs in processing your cancellation request, an administration fee per passenger will be charged as set out in Clause 21.
Amendments
If you wish to amend any aspect of your booking, you must notify us in writing by email at support@tournivo.com. We cannot guarantee that an amendment can be made after your booking is confirmed, as this will depend on the terms and conditions of the supplier(s) of the travel service(s).
Other than requests to increase the number of persons in your party/booking, an amendment fee per passenger will apply as set out in Clause 21, along with any airline/supplier amendment charges (if applicable). If you have taken out travel insurance, you may be able to claim any cancellation and amendment charges under your policy.
Changes to This Policy
We may update this Privacy Policy and Refund & Cancellation Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our refund and cancellation policies, please contact us:
- Email: support@tournivo.com
- Phone: +91 9559142231
- Address: 273A/28B/24 Neta Chauraha Allahpur, Allahabad
